Privacy Policy

Cairns Smoke Alarms respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you contact us, request a quote, submit an enquiry, use our website, or interact with us through online advertising platforms such as Facebook and Instagram.

1. Who we are

Cairns Smoke Alarms is a locally owned and operated smoke alarm service business based in Cairns, Queensland. We provide smoke alarm installation, upgrades, checks and related services across Cairns and surrounding areas.

For privacy enquiries, please contact us using the details below:

Business name: Cairns Smoke Alarms
Email: info@cairnssmokealarms.net
Phone: 1 300 559 475
Website: https://cairnssmokealarms.net

2. What information we collect

We may collect personal information from you when you:

Submit an enquiry or quote request
Complete a website or Meta lead form
Call, email or message us
Book a smoke alarm service
Interact with our website or advertising

The information we collect may include:

Your name
Phone number
Email address
Property address or suburb
Details about the service you need
Property type, such as home, rental, investment property or business premises
Any other information you choose to provide

We may also collect general website and advertising data, such as pages visited, enquiry source, device type, and interactions with our ads.

3. How we use your information

We collect and use your personal information to:

Respond to your enquiry
Provide quotes and service information
Book and manage smoke alarm services
Contact you about your enquiry or booking
Provide customer support
Improve our website, advertising and services
Keep records for business, legal and administrative purposes

We will only collect personal information by lawful and fair means, and only where it is reasonably needed for our business activities.

4. Meta lead forms and online advertising

If you submit your details through a Facebook or Instagram lead form, your information will be provided to Cairns Smoke Alarms so we can respond to your enquiry.

We may use Meta advertising tools, pixels or similar technologies to understand how people interact with our website and ads. This may help us measure advertising performance and show relevant ads to people who have interacted with our business.

Your information will not be sold to third parties.

5. Sharing your information

We may share your personal information with trusted third parties where needed to operate our business, including:

Website and hosting providers
Email, CRM or booking software providers
Advertising platforms such as Meta or Google
Payment, accounting or administration providers
Contractors or service providers assisting with your enquiry or booking
Legal, regulatory or government authorities where required by law

We only share information where reasonably necessary for the purposes outlined in this Privacy Policy.

6. How we protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. The Australian Privacy Principles include obligations for covered entities to take reasonable steps to protect personal information and to destroy or de-identify it when appropriate.

These steps may include secure systems, restricted access, password protection, and using reputable service providers.

7. How long we keep your information

We keep personal information for as long as reasonably necessary to provide our services, respond to enquiries, manage customer relationships, meet business record-keeping requirements, and comply with legal obligations.

When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.

8. Accessing or correcting your information

You may contact us to request access to the personal information we hold about you or to ask us to correct it if it is inaccurate, out of date or incomplete.

We may need to verify your identity before responding to your request.

9. Marketing communications

We may contact you about your enquiry, quote or service request.

We may also send occasional follow-up or marketing communications where permitted. You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

10. Cookies and website tracking

Our website may use cookies and similar technologies to improve functionality, measure performance, understand visitor behaviour and support advertising.

You can adjust your browser settings to block or delete cookies, but some parts of the website may not work properly if cookies are disabled.

11. Overseas disclosure

Some third-party platforms we use, such as website, email, analytics, CRM or advertising providers, may store or process information outside Australia.

Where this occurs, we take reasonable steps to use reputable providers and protect your information.

12. Privacy complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve the issue.

Email: info@cairnssmokealarms.net
Phone: 1 300 559 475

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. The Privacy Act includes the Australian Privacy Principles, which govern standards, rights and obligations around the collection, use, disclosure and security of personal information for covered organisations.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.

Last updated: 28/05/2026